Engineering Scalable Solutions

1. Introduction

At Eyetoarch Solutions LDA, we design and develop digital systems and software solutions with a strong commitment to your privacy. This policy outlines how we handle personal data across our website, applications, and services.

2. Who We Are

Eyetoarch Solutions LDA
Braga, Portugal
Email: [email protected]

3. Data We Collect

{% trans "We collect limited data necessary to provide our services, such as:" %}

• Contact details (name, email, phone, company)
• Project and communication details
• Billing information (for contracted clients)
• Website analytics data (via cookies)

4. Purpose & Legal Basis

We process your data for:

• Service delivery — to manage projects and fulfill contracts (Art. 6(1)(b)) (*)
• Customer support — to respond to requests (Art. 6(1)(f)) (*)
• Marketing (optional) — with your consent (Art. 6(1)(a)) (*)
• Legal compliance — to meet legal obligations (Art. 6(1)(c)) (*)

* articles of the GDPR

5. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy. When data is no longer required, it is securely deleted or anonymized.

6. Sharing & Disclosure

{% trans "We do not sell personal data. Information may be shared only with:" %}

• {% trans "Trusted service providers (e.g. hosting, analytics, IT support)" %}
• Project partners bound by confidentiality agreements
• Regulatory authorities when legally required

7. International Data Transfers

If we transfer data outside the EEA, we use approved safeguards such as Standard Contractual Clauses (SCCs) or ensure that the destination country provides adequate protection.

8. Data Security

We implement industry-standard measures — encryption, secure servers, role-based access control, and regular security audits — to safeguard all personal data.

9. Your Rights (GDPR)

You have the right to:

• Access and receive a copy of your data
• Request correction or deletion
• Withdraw consent at any time
• Request data portability
• Object to processing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Automated Decisions

We do not use personal data for automated decision-making or profiling that produces legal or significant effects.

11. Cookies

We use cookies to enhance functionality, analyze performance, and personalize content. For full details, please see our Cookie Policy below.

12. Updates to This Policy

This policy may be updated periodically. The latest version will always be available on this page.

13. Contact & Complaints

For any questions about our privacy practices, email: [email protected].
If you are unsatisfied with our handling of your data, you may contact your local Data Protection Authority (DPA).

Types of Cookies We Use

• Necessary Cookies: Enable core functionality and security.
• Functional Cookies: Remember user settings and preferences.
• Analytics Cookies: Measure website performance (e.g. Google Analytics).
• Marketing Cookies: Optional, used for targeted communication.

Managing Cookies

You can accept, reject, or customize cookies via our cookie banner or by adjusting your browser settings. Disabling cookies may affect some site features.

Updates

We may update this Cookie Policy occasionally to reflect legal or operational changes.

For more information, please contact [email protected].